Refund policy

1. Eligibility conditions

• We accept returns only in the case of defective or damaged items received on arrival.

• The return request must be submitted within 14 calendar days from the delivery date.

• The item must be unused, in the same condition in which it was received and complete with its original packaging, labels and accessories.

2. Step-by-step procedure

1. Send an e-mail to vhersoclohelp@gmail.com stating:

   • Order number

   • Photos/videos clearly showing the damage

   • A brief description of the problem

2. Our team will reply within 2 working days with:

   • Approval or the reason for refusal

   • Shipping label or return instructions (if applicable)

3. Ship the product within 7 days of approval, using the original packaging or an equivalent.

4. On receipt and inspection of the product we will send an e-mail confirming the refund or the dispatch of the new item.

3. Types of refund

• Full refund (product price + initial shipping costs)

• Free replacement of the same item, if available in stock

• Partial refund in the case of minor damage agreed with the customer

4. Refund times

• The refund is processed within 5 working days of approval and credited using the same original payment method.

• The time it takes to appear depends on the banking institution (up to 10 working days).

5. Return shipping costs

• If the defect is confirmed, we cover all return costs.

• If the product turns out not to be defective, the return may be refused or the costs will be borne by the customer.

6. Exceptions and limitations

• We do not accept returns for damage caused by improper use, normal wear and tear or washing that does not follow the instructions.

• Gift cards and final sale items (“final sale”) are not refundable.

• This policy does not limit the withdrawal rights of EU consumers (14 days) or any other mandatory rights provided by applicable law.